Shipping policy

Shipping Policy:

We ship to New Zealand Nationwide. Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition.  

General Shipping Information

  *In-stock items

  Is usually processed and dispatched from our warehouse within 2~4 working days. 

  *Backorders/Pre-orders

 If the items you have selected are currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.

Change of mind - within given delivery times will not result in a refund. 

Delivery Time-frames

We are partnered with third-party courier companies in New Zealand to deliver all goods via Track and Trace. Items will normally be delivered during working hours only. 

The delivery time frames are usually 1-2 working days to Auckland, 2-3 working days to North Island, 3-5 working days to South Island. However, it can take up to 8 working days for rural or out of the way areas.

 

Track your orders

When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.  Once your order has shipped from our warehouse, please directly contact the courier company with any inquiries about the status of your package.  

We use a third party courier company to ship orders.  If you have any questions regarding the status of your shipment, The Hobby Shop will try our best to help you contact the courier company.  However, we have no controls over the courier companies' delivery time frame or outcome.  Therefore, the fastest and the best way is you directly contact the courier company with any inquiries about the status of your package.   

Change of delivery address

We can only change the delivery address if the order is not shipped.

Once an order is shipped we are unable to redirect the package to a different address and is the customer's responsibility to coordinate with the courier company.

 

Shipping Delay or Stolen Shipment

If there are Shipping Delays, it may take an additional 7-10 business days for delivery.

Please note: Shipping delays are completely out of our control, and The Hobby Shop is not responsible for the delay that is occurred by a courier company.  

 In the case that packages are left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned "delivered" by the courier companies.

We are not responsible for lost or stolen packages or packages delayed in transit.

 

Non-Refundable Shipping

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason. 

 

Shipping to Rural Areas

Our freight charges on our website are to most metropolitan addresses, unless you have selected an RD specific shipping option. For rural area address, freight companies reserve the right to charge a surcharge where they deem necessary.  If you are unsure if your address is rural, you can check at https://www.addresscheck.co.nz/

If your address is rural, and you do not select a rural shipping option, you will be sent an updated invoice for the correct amount, or an additional invoice for the difference.  

 

Oversized Items

Any large, unusually-shaped, package over 1500mm, volume over 0.125m3 or heavy parcels over 25kg items within New Zealand might attract an oversize surcharge.

  

Authority to leave / non-signature required delivery

For any authority to leave (ATL) and (or) non-signature required delivery request, meaning you have agreed that our courier companies will not be liable for any damages or losses to a package left in accordance with the instructions provided.

 

Highly Fragile Items

We are not able to ship any products/goods referred to as “highly fragile products”. Any “highly fragile products” that are authorised by you to be shipped by The Hobby Shop will be at the customer’s risk and will make all damage claims and warranties void. We are not liable to pay any compensation to you for any loss or damage, or any delay in delivery of, those products/ goods referred to as “highly fragile products”.